Tender Notice

Yanditswe na: Umukundwa Josue
Taliki:8/09/2021 9:45

MTN Rwanda Plc would like to procure a Customer Identity Access Management Software Application (CIAM). The work is detailed in terms of reference below:


The scope of this work is for the vendor to supply and implement a Customer Identity Access Management solution. Instead of managing user accounts in every instance of software application, the identity is managed in a CIAM component, making reuse of the identity possible. The solution should provide effective management of user identities and their access to enterprise resources and data; and the following is expected post implementation:

• Secured customer identity

• Increased brand loyalty with better conversion

• Turbocharged the marketing engine.

• Increased revenue with new user acquisition

The solution should have the following capabilities: 

-Modern architecture with the capability to integrate with APIs gateways, microservices, dynamic schema and data retrieval, third party digital assistants and Single Sign-On across multiple mobile apps.

-Features for registration, such as self-service registration, social registration and call-center facilitated registration.

-Progressive profiling with features such as progressive profiling endpoints.

-SSO and Provisioning.

-Support Continuous Adaptive Risk and Trust Assessment (CARTA).

-Marketing capabilities includes support for and integration with various marketing tools.

More details on the scope will be shared to preselected companies.

Please note, this call for the tender is strictly addressed to the locally registered vendors who can provide the solution as per the scope and terms of reference. Submissions from locally unregistered vendors will not be considered.

Submission to: procurement2.rw@mtn.com

Copy to: Theonest.mugabe@mtn.com;



Submission deadline: 10th September 2021


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